I have problems viewing the cameras.

Received an Error Message

Axis Media Control
The AXIS Media Control, which enables you to view the GNB image streams in Microsoft Internet Explorer, could not be registered on your computer. Please check your security settings and try again.

View this file Download Adobe PDF Reader if you receive the above error message.

If you have followed the instructions from the PDF file referenced in the above link (AXIS_error_msg.pdf) and you continue to receive the above error message, please try one of the following instructions:

  1. Enter here to download the necessary file.
  2. When prompted from the File Download window, select "Open/Run".
  3. When prompted from the WinZip Self Extractor window, select "Unzip".
  4. Click "OK" on the next window that shows "6 files unzipped successfully".
  5. Click on the "Close" button.
  6. Navigate to the newly created "C:\Temp\GNBKids" folder on your computer.
  7. Double click on the "GNB_Camera_manual_install.bat" file.

A black window will appear and disappear very quickly. Once this is completed, the necessary files have been successfully installed. If you did not see the black window, you may double click on the "GNB_Camera_manual_install.bat" file again. You should now be able to access the GNB cameras.

Received an Error Message

It was not possible to start playing the stream. Check if the stream can be transferred to this PC.

If you receive the error message above, it should be reported to GNB immediately as it may indicate a problem with the camera itself.

Camera Speed Seems Slow
The speed of the camera feed will vary depending on how many users are actively viewing images. The feed will be faster with less users and slower with more users. Additionally, the camera feed will also be slower on a slow internet connection (i.e. dial-up) or if your network/internet connection is having connectivity issues.

Contacting Axis
Axis is the camera manufacturer. The AXIS Media Control can be installed on any Windows platform, but only Windows 2000, Windows XP or higher are supported. Meaning that if someone calls Axis for help with installation, AXIS will not assist them unless the person is running Windows 2000, Windows XP or higher. The web address for contacting AXIS is

Contacting GNB
Should you need any further assistance, please contact our facility at

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